Tyre Warranty – Our Policy

What Our Warranty Covers

All tyres purchased from us are guaranteed against manufacturing defects. If a tyre is found to be faulty due to a production issue, we will arrange for it to be inspected and, if confirmed, offer a replacement or credit.

What Is Not Covered

Our warranty does not cover issues caused by everyday road conditions, misuse, or maintenance problems. Examples include:

- Punctures, cuts, or accidental damage (potholes, kerbs, sharp objects)

- Uneven wear from misalignment, incorrect inflation, or suspension faults

- Tyres worn down to or below the UK legal tread depth of 1.6mm

- Normal wear and tear

Warranty Duration

- The warranty remains valid until the tyre tread reaches the legal minimum depth of 1.6mm.

- This applies to all tyres purchased from us, regardless of brand or model.

How to Make a Claim

If you believe your tyre may have a manufacturing defect:

- Return the tyre to us with proof of purchase.

- We'll arrange for a professional inspection.

- If a fault is confirmed, you'll receive a replacement tyre or credit towards a new one (depending on tread wear).

Important Note

This warranty covers manufacturing defects only. For extra protection against accidental damage or road hazards, customers may wish to explore separate tyre insurance products available on the market.

Terms and Conditions

These Terms and Conditions govern all purchases made through optimumtyres.co.uk website. By placing an order, you agree to be bound by the following terms.

1. General Information

- OptimumTyres is a tyre retailer based in the UK.

- All prices displayed on our website are in GBP (£) and include VAT at the applicable rate.

- We reserve the right to update these Terms and Conditions at any time.

2. Products and Availability

- We make every effort to ensure that all tyre information, images, and descriptions are accurate.

- Stock availability may change at short notice. If an item you order is unavailable, we will contact you with alternatives or provide a refund.

3. Pricing and Payment

- The price you pay will be the price displayed at checkout.

- We accept payment by major credit and debit cards, PayPal, or other payment options as displayed at checkout.

- Payment must be received in full before tyres are dispatched.

4. Delivery and Fitting

- Delivery options and charges will be displayed at checkout.

- Delivery times are estimates and may vary. We are not liable for delays caused by courier services.

- If you have selected a fitting partner location, the tyres will be delivered directly there, and fitting will be arranged at your chosen appointment.

5. Cancellations and Returns

- Orders can be cancelled prior to dispatch for a full refund.

- Once tyres have been fitted to a vehicle, they cannot be returned unless found to be faulty.

- Unfitted tyres may be returned within 14 days of delivery, provided they are unused and in resalable condition. Return costs are the responsibility of the customer.

6. Warranty

- All tyres are covered against manufacturing defects as per the manufacturer's warranty terms.

- The warranty does not cover accidental damage, punctures, or wear caused by misalignment, under-inflation, or misuse.

- Claims will be handled through inspection, and if a fault is confirmed, a replacement or credit will be offered.

7. Liability

- We are not responsible for losses caused by tyre misuse, improper maintenance, or road hazards.

- Our liability is limited to the value of the tyres purchased.

8. Statutory Rights

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law.

At Optimum Tyres, we aim to deliver your tyres quickly and reliably across the UK. We work with trusted couriers DPD and DHL to ensure your order reaches you safely.

- Standard Delivery: Most orders are delivered within 2–4 working days.

- We use DPD and DHL as our delivery partners.
- The courier used for your order depends on your delivery postcode.
- Tracking information will be provided once your order has been dispatched.

- Deliveries are made Monday to Friday (excluding bank holidays).
- Someone must be available to sign for the delivery.
- If you are not available, the courier may leave your tyres with a neighbour or in a safe place, or reattempt delivery.
- Delivery charges will be displayed at checkout before you confirm your order.

At Optimum Tyres we want you to be completely satisfied with your purchase. If something isn’t right, our Returns and Complaints policy is here to help.

- You may return unused and unfitted tyres within 14 days of delivery for a refund or exchange.
- Tyres must be in their original, unused condition and suitable for resale.
- Return costs are the responsibility of the customer unless the item was supplied incorrectly or is faulty.

Once tyres have been fitted to a vehicle, they can only be returned if they are found to have a manufacturing defect. Normal wear, punctures, or damage caused by road hazards are not covered.

Refunds will be processed once the returned tyres have been inspected. Where a replacement is offered, this may be in the form of a new tyre or credit towards another purchase, depending on the circumstances.

We take complaints seriously and aim to resolve any issues quickly and fairly.

- Contact Us – Please email or call us with details of your complaint, including your order number.
- Acknowledgement – We will confirm receipt of your complaint within 2 working days.
- Investigation – Our customer service team will investigate and, where necessary, arrange inspection of the tyres.
- Resolution – We aim to provide a full response within 10 working days. If a manufacturing fault is confirmed, a replacement or refund will be offered.

At Optimum Tyres, we believe in building long-term partnerships with trade customers across the UK. Whether you are a garage, dealership, fleet operator, or independent retailer, we offer a reliable supply of quality tyres and services tailored to your business needs.

- Wide Product Range – Access leading brands including [list key brands you sell].
- Competitive Trade Pricing – Exclusive wholesale rates for registered trade partners.
- Fast Delivery – Nationwide delivery with flexible options to suit your business.
- Dedicated Account Support – Our trade team is here to help with orders, stock queries, and aftersales support.
- Warranty & Quality Assurance – All tyres supplied come with manufacturer-backed warranty against defects.

- Independent garages & workshops
- Vehicle dealerships
- Fleet operators & logistics companies
- Other tyre retailers

- Complete our Trade Application Form (available by contacting us).
- Provide basic business details (company name, VAT number, address).
- Once approved, you’ll gain access to exclusive pricing and trade offers.

We are open to discussing:
- Bulk orders and long-term supply contracts
- Joint promotions with garages and dealers
- Custom delivery solutions for fleet partners